CRM Address Book Entries in 4.0 Outlook Client are empty

In Outlook, go to Tools, Address Book.

From the drop-down list, choose the “CRM Contacts” Address Book.

If the CRM Address Book Entries in 4.0 Outlook Client are empty, there’s an easy way to correct the problem.

1) In Outlook, choose Options from the CRM Menu
2) Click on the Address Book tab:
3) Select “Match all contacts in Microsoft Dynamics CRM” and “Match all items in Microsoft Dynamics CRM”
4) Click OK
5) Synchronize with CRM by choose “Synchronize with CRM” from the CRM menu
6) Return to CRM Address book. You should now see entries there.

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