Skype Connector for Dynamics CRM 2011

Skype Connector for Dynamics CRM 2011 enables you to integrate inbound Skype calls with Dynamics CRM. You can think of it as Dynamics CRM CTI with Skype.

Projects consists of two components: agent tray application & solution for CRM 2011 (unmanaged or managed).

Tray application connects to agents Skype and when the call is received it checks in CRM if there is a user with given Skype username. If not found it searches by name and it that fails as well than it offers to create a new contact. IM messages exchanged in a call are also being recorded.

This solution should work on all deployments (on premise, IFD, Online).

http://crmskype.codeplex.com/

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


%d bloggers like this: