Skype Connector for Dynamics CRM 2011

Skype Connector for Dynamics CRM 2011 enables you to integrate inbound Skype calls with Dynamics CRM. You can think of it as Dynamics CRM CTI with Skype.

Projects consists of two components: agent tray application & solution for CRM 2011 (unmanaged or managed).

Tray application connects to agents Skype and when the call is received it checks in CRM if there is a user with given Skype username. If not found it searches by name and it that fails as well than it offers to create a new contact. IM messages exchanged in a call are also being recorded.

This solution should work on all deployments (on premise, IFD, Online).


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