With many CRM software solutions, if you want customized workflow processes, you will need to hire developer talent to create that in the system. Dynamics CRM is different. They offer built-in guided processes that allow you to create automated workflows with just a few clicks. This means you can get up and running quickly with a system that works the way you do.
Demonstration of how Microsoft Dynamics CRM 2011 can create automated workflows without the need for application development.