Microsoft Dynamics CRM 2016: Voice of the Customer surveys

Voice of the Customer surveys is out of preview and is now a feature in Microsoft Dynamics CRM Online 2016 Update 0.1. With Voice of the Customer, you can create and send out surveys to get feedback from your customers about your products or services. Respondents can take the surveys on a phone, tablet, or computer. You can see your customer’s feedback history as you work a sale or resolve a service case.

The survey analytics included with the Voice of the Customer solution help you use customer feedback to identify gaps in service, run targeted marketing campaigns, and send offers to increase sales.


If you installed Voice of the Customer as a preview feature and now want to use the final version, you need to uninstall the preview version of the preferred solution first, and then install the final version.

Voice of the Customer is only available in CRM Online, and is not available for on-premises installations.


For more information about installing and using the Voice of the Customer preferred solution, see Get feedback with Voice of the Customer surveys.


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