Archive for the ‘CRM’ Category

#1 Open Source CRM Software

October 4, 2016

Thousands of businesses use Vtiger CRM Open Source as a complete on-premise CRM application without the need to pay for expensive commercial licenses. Getting started is as easy as downloading the application, installing it on a server, and getting set up.

The open source edition is supported by a vibrant community of thousands of businesses, hundreds of thousands of users, and countless developers and partners that help shape its direction. That means that while its core functionality far surpasses that of alternatives, and it can be easily extended through the hundreds of plugins developed by professional Vtiger developers, and available on the extension marketplace. With all that, it’s no wonder that Vtiger’s free open source CRM ranks #1 in total downloads on SourceForge, at 4.5 million to date.

Policies and Licenses

Vtiger CRM is built using the following open source software and licenses:

The Vtiger Public License 1.1 (VPL 1.1) is based on the Mozilla Public License (MPL 1.1), and provides free use to anyone using it under the provisions of the license, covering the following add-ons:

  • Vtiger Outlook Plug-in
  • Vtiger Thunderbird Extension
  • Vtiger Office Plug-in
  • Vtiger Customer Portal



List of best open source CRM web applications

December 24, 2014

Sugar Community Edition

sugarcrmSugar consists of modules, each of which represents a specific functional aspect of CRM such as Accounts, Activities, Leads, and Opportunities. For example, the Accounts module enables you to create and manage customer accounts, and the Activities module enables you to create and manage activities related to accounts, opportunities, etc. These modules are designed to help you manage customer accounts through each step of their life cycle, starting with generating and qualifying leads to customer support and resolving reported bugs. Because many of these steps are interrelated, each module displays related information. For example, when you view the details of a particular account, the system also displays the related contacts, activities, opportunities, and bugs. You can view, edit, and create this information.



vtigervtiger CRM is a free, fully-featured open source CRM solution with low-cost, reliable product support ideal for small and medium businesses. vtiger CRM is a widely used product with thousands of users in dozens of countries. It has a vibrant community of users driving the product forward, and contributing to it’s development. Over 2 million copies of vtiger CRM have been downloaded to date.



opencrxopenCRX is an open CRM solution that meets the needs of organizations requiring multifunctional, enterprise-wide coordination of sales generation, sales fulfillment, marketing and service activities to customers, partners, suppliers or intermediaries.



epesiEPESI is a web application for managing business information. It makes data organizing and sharing easy, simplifies internal communication and makes workflow more efficient.
EPESI has a modular design which makes it flexible and easy to adapt. Its base consists of CRM application with PHP framework, both free and open source, that can be extended with specialized modules.



opentapsOpentaps Open Source ERP + CRM is a fully integrated application suite that brings together top-tier open source projects to help you manage your business more effectively. Today, opentaps supports ecommerce, Customer Relationship Management, Warehouse and Inventory Management, Supply Chain Management, and Financial Management to Business Intelligence and mobility integration out-of-the-box.



civicrmCiviCRM is a free, libre and open source constituent relationship management solution. CiviCRM is web-based, internationalized, and designed specifically to meet the needs of advocacy, non-profit and non-governmental groups. CiviCRM is a powerful contact, fundraising and eCRM system that allows you to record and manage information about your various constituents including volunteers, activists, donors, employees, clients, vendors, etc. Track and execute donations, transactions, conversations, events or any type of correspondence with each constituent and store it all in one, easily accessible and manageable source.



splendidCRMSplendidCRM is an alternative solution to SugarCRM but it is written in C# for the ASP.NET framework.
The Community Edition includes the core CRM features, such as Accounts, Contacts and Leads, but it excludes advanced features, such as Reporting and Order management. The Community Edition has been released under the GNU Affero General Public License Version 3.



DolibarrDolibarr ERP & CRM is a modern and easy to use web software to manage your business (contacts, invoices, orders, products, stocks, agenda, emailings, etc…).
It’s an opensource and free software designed for small companies, foundations and freelances.
You can install and use it as a standalone application, or online on a mutualized or dedicated server to use it from anywhere.



Apache OFBiz (The Apache Open For Business Project) is an open source enterprise automation software project licensed under the Apache License Version 2.0. By open source enterprise automation we mean: Open Source ERP (Enterprise Resource Planning), Open Source CRM (Customer RelationShip Management), Open Source E-Business / E-Commerce, Open Source SCM (Supply Chain Management), Open Source MRP (Manufacturing Resources Planning), Open Source CMMS/EAM (Maintenance Management System/Enterprise Asset Management), Open Source POS (Point Of Sale), and so on.



October 2, 2013

CiviCRM helps organizations grow and sustain strong relationships over time.

CiviCRM is a web-based, open source, Constituent Relationship Management (CRM) software geared toward meeting the needs of non-profit and other civic-sector organizations.

As a non profit committed to the public good itself, CiviCRM understands that forging and growing strong relationships with constituents is about more than collecting and tracking constituent data – it is about sustaining relationships with supporters over time.

To this end, CiviCRM has created a robust web-based, open source, highly customizable, CRM to meet organizations’ highest expectations right out-of-the box. Unlike proprietary software, each new release of this open source software reflects the very real needs of its users as enhancements are continually given back to the community.

With CiviCRM’s robust feature set,  organizations can further their mission through contact management, fundraising, event management, member management, mass e-mail marketing, peer-to-peer campaigns, case management, and much more.

CiviCRM is localized in over 20 languages including: Chinese (Taiwan, China), Dutch, English (Australia, Canada, U.S., UK), French (France, Canada), German, Italian, Japanese, Russian, and Swedish.

Official Web Site

ADempiere Business Suite

January 12, 2010

ADempiere Business Suite is an industrial strength open-source software solution that combines ERP, CRM and SCM support for business processes. ADempiere provides a framework for extending and customizing to meet business needs.

Official Web Site


Open Source CRM Software

February 14, 2009
Web based CRM software for LAMP, WAMP or IIS. Also supports multi-language
Web based CRM software based on the SugarCRM code for LAMP and WAMP
Splendid CRM
Web based CRM software again based on the SugarCRM but this time built on the Microsoft technology stack (Windows, IIS, SQL Server, C#, and ASP.NET)
opencrx CRM Software
hipergate CRM Software
GNU BIS is a project to create an open source corporate portal. Right now it includes a collaborative framework for contact (not only customer!) relationship management. The next releases will include project management, products and services.
Customer Touch
Customer Touch
Asterisk at Home
The Asterisk@Home project enables the home user to quickly set up a VOIP Asterisk PBX. A web GUI makes configuration and operation easy. Includes SugarCRM
LAMP and WAMP web CRM based on an early version of SugarCRM. OpenCRM is a UK company.

allocPSA Professional Services Automation

December 22, 2008

allocPSA è una suite di applicazioni sviluppata per le piccole e medie imprese, che vogliono ottenere una migliore redditività, migliorando l’efficenza del personale attraverso l’ottimizzazione del tempo produttivo, una migliore pianificazione ed una gestione integrata dei clienti.

Il programma è stato sviluppato in PHP e si interfaccia ad un database MySQL, è rilasciato sotto licenza GPL ed è in lingua inglese.

allocPSA permette di:

  • gestire singoli clienti in maniera illimitata;
  • gestire società illimitate;
  • gestire note clienti;
  • gestire documenti clienti;
  • avere una panoramica completa dei progetti avviati per ogni cliente.

Link per il download

JikiBloom – Open Source Suite

December 11, 2008

È nata JikiBloom, la prima suite completamente Open Source dedicata al mondo della Piccola e Media Impresa. JikiBloom integra i più quotati applicativi Open Source a livello internazionale per la gestione dei processi aziendali in un’unica soluzione, flessibile e modulare.

Il prodotto di CRM Open Source più diffuso al mondo

June 2, 2007

A chi piace

Alla forza vendita, che vuole soluzioni che rendano il loro lavoro più semplice. SugarCRM consente rapido accesso ai dati e integrazione con Outlook.

Ai sales manager che possono finalmente avere sotto controllo la pipeline di vendita e il risultato delle azioni marketing e commerciali dell’azienda

Alla direzione che è in grado di avere un quadro preciso del forecasting di vendita distribuito in tutto l’anno e il confronto in tempo reale con i risultati reali

Aspetti funzionali

Uno dei prodotti Open Source di maggior successo del 2004—2005 è interamente gestibile via browser e si compone di:

  • Anagrafica Clienti e Contatti collegabile all’ERP
  • Anagrafica Operatori
  • Gestione delle attività (visite, chiamate, mail)
  • Gestione delle opportunità di vendita
  • Gestione delle trattative sui clienti
  • Grafici di sintesi e di analisi
  • Assegnazione clienti agli agenti / venditori
  • Gestione dei reclami cliente
  • Integrazione con sistemi esterni

Aspetti teconologici

  • Interfaccia browser scritta in php
  • Tutti i dati vengono salvati su database MYSQL*
  • Web server Apache
  • Gira sia su Server Windows che Linux

* La versione “enterprise” gira anche su Oracle e SQL Server

Aspetti di implementazione

L’implementazione è molto rapida se eseguita da professionisti esperti.
Quasi sempre è possibile recuperare i dati inseriti nei vostri attuali sistemi di gestione commerciale. Abbiamo importato in SugarCRM dati dei clienti provenienti da:

  • Programmi fatti in casa su MS Access
  • Programmi di terze parti
  • Fogli excel (anche integrati “on line”)

Vantaggi esclusivi

  • Ritorno dell’investimento rapidissimo
  • Si parte con molte funzionalità iniziali senza sostenere costi di acquisto: il software è gratuito
  • Customizzazioni sviluppabili anche internamente: il software è a codice libero
  • Un gran numero di utenti e la comunità open source forniscono stabilità, un vasto patrimonio di conoscenze, e un espansione rapida di funzionalità progettate su esigenze reali

vtiger CRM

May 30, 2007

Se conoscete il Customer Relationship Management (CRM), probabilmente sapete che:

1. il CRM è prima di tutto una strategia aziendale che punta sulla fidelizzazione del cliente
2. il CRM necessita di applicativi di CRM per permettere la piena realizzazione di questa strategia
3. le aziende che desiderano adottare il CRM, hanno quindi diverse opzioni:

a) realizzare un proprio applicativo da zero
b) acquistare un applicativo sul mercato, pagando i costi delle licenze non solo per ciascun utente CRM ma anche per le licenze collegate all’applicativo (es: licenze database, licenze sistema operativo del server)
c) utilizzare soluzioni OPEN SOURCE, che nella maggior parte dei casi si rivelano disponibili solo in modalità BASIC, per avere accesso a tutte le funzioni di CRM si devono di nuovo acquistare licenze e sostenere costi.

Quello che forse non sapete è che VTIGER è il primo CRM completamente OPEN SOURCE, sviluppato con linguaggi standard e con logiche e grafica che non hanno nulla da invidiare alle soluzioni proprietarie.